martinjy.com — Martin Young’s blog

Getting some support Satisfaction

Stumbled across Satisfaction today via Jeff Veen’s blog. His fictional (?) story about how the idea was conceived explains what Satisfaction is really nicely, so go read it, then go visit the Satisfaction site.

I 100% agree with Lane’s “I don’t even bother with (company contact pages) anymore. I do a search and look for someone else who had the problem and happened to write about how they resolved it”. The non-standard tweaks I made to a recent Wordpress site I built were 70% funded by googling “wordpress + whatever”, as opposed to using the support offered on the Wordpress site.

Will it catch on? One of the ‘meh’ commenters on Metafilter said “they’ve reinvented the internet, put it on a website behind a login and restricted the topics to corporations”. I say what’s wrong with that, if it helps me get free, useful support?

I don’t think I’ll head straight to Satisfaction for support, but when I key “wordpress static homepage” into Google I’d expect Satisfaction to be up there in the results.

And that’s a good thing.